Privacy Policy

At Made by Mason, your privacy matters to us. As a small, family-run business, we’re committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and store your information when you interact with us — whether through our website, email, social media, or in person.

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We may collect personal information such as your name, email address, phone number, delivery address, and details related to your order or project. If you make a purchase, we’ll also collect your billing information — though we do not store credit card details ourselves. We only collect information that’s necessary to complete your order, respond to your enquiry, or improve your experience with us.

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Your information is used to communicate with you about your enquiry or custom order, process payments, organise delivery, provide updates on the progress of your piece, and — if you’ve opted in — send you the occasional update or promotion. We’ll never send you marketing without your permission, and you can unsubscribe at any time.

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We will never sell or rent your personal information to anyone. In some cases, we may need to share it with trusted third parties such as delivery services or secure payment platforms (like Square, or PayPal) — but only as needed to complete your order. We also work with website or email service providers, who help us keep things running smoothly. These parties are expected to respect your privacy as we do.

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Your data is stored securely and is only accessed by people who need it to process your order or enquiry. We take all reasonable steps to protect your information from misuse, loss, or unauthorised access. If you ever want to check what information we hold, correct something that’s not right, or request your data be removed, just get in touch with us — we’re happy to help.

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Our website may use cookies or analytics tools (like Google Analytics) to better understand how people use our site and to improve your experience. These tools don’t identify you personally, and you can choose to disable cookies in your browser if you prefer.

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From time to time, we may update this Privacy Policy to reflect changes in our practices or to meet legal requirements. We recommend checking back occasionally to stay informed. The most up-to-date version will always be available on our website.

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If you have any questions about how we collect, use, or protect your information, please don’t hesitate to contact us at mason@madebymason.com.au, by phone at 0412 853 995, or through our website. Thanks for trusting Made by Mason — we’re grateful to work with you.